Service Dispatcher

You’re tired of being bored at work. You want excitement, a fun team that supports you, and puzzles that keep you thinking every day. This is the perfect position for you!

How would you like to be our newest Dispatcher?

Your Role

As a Dispatcher:

• You’ll research tickets and customer accounts. This job is like playing a game of chess. There’s a perfect piece for each move, and you’ve got a strategy! You’ll make sure to gather as much info as needed to put the right tech with each job.
• You’ll work with customers to make sure they’re taken care of. Sometimes, this is just giving them a little courtesy call, other times, it’s emailing or texting to schedule part installations.
• You’ll assign techs to jobs. Once you’ve gathered information, you’ll assign techs to the perfect jobs for them. It’s all about maximizing opportunities! You’ll be the one to let them know where they’re headed next.
• You’ll manage capacity to make sure we can help as many customers as possible. You’ll make sure the scheduling board is filled as efficiently as possible for same-day and future appointments.
• You’ll scan the scheduling board to make sure we’re not missing anything! Whether we’re behind schedule or overlooking important details, you’ll keep a close watch on the board and keep your teammates informed.

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Other Highlights of the Job

• Work on a team where everyone is moving in the same direction! You love getting wins as a team, and you enjoy working together with others.
• Have the freedom to think outside the box. This job isn’t for people who like repetition and mind-numbing tasks. This job can get fast-paced in the busy season, and you should be able to get creative to make the scheduling board as efficient as possible!
• No two days are the same! If you’re tired of your old, boring job, this is the position for you! Every day comes with new calls and new challenges to master.
• Our dispatch team keeps busy, but they’re the ones that work the true magic! When people in the Carolinas are having the worst day ever and everything seems wrong with their heating, cooling, plumbing, or electrical, dispatch makes sure they’re taken care of by the perfect technician ASAP. Thankfully, you’re good at making quick and strategic judgment calls.
• Morris-Jenkins has won Top Workplace awards over and over!

All About YOU

• You’re level-headed, even when things get busy. You’re not easily overwhelmed, and you’re good at organizing and noticing details even under pressure.
• You’re the perfect blend of assertive but friendly. People find you easy to talk to, but you also know how to make decisions and get things done quickly.
• You’re adaptable and consistent. You don’t mind having to switch tactics when your original plan will no longer work. Regardless of the challenge, your team can count on you to solve the puzzle and get things done.
• You believe in growth and achievement. You love reaching goals and earning your team wins! You’d never dream of settling. (By the way, Morris-Jenkins is a growth organization. That means we’re always growing AND we’re always helping YOU grow! We offer FREE classes for all employees to develop themselves personally.)
• You love knowing people count on you. Everything at Morris-Jenkins runs through the dispatch team, so every team’s success relies on your team getting the right people assigned to the right jobs!

Morris-Jenkins has been voted a USA Top Workplace year after year because people really do love working here! You shouldn’t dread going to work. That’s why we wanna make it something you can look forward to every day! We have HUGE company breakfasts, spirit weeks, contests, and more!

You’re a strategic thinker who loves working on a winning team.

Ready to make your next big move?

Submit your application online today!

The Super-Fun HR Stuff

MINIMUM QUALIFICATIONS for a Dispatcher:

• High School Diploma or GED
• At least One (1) year of Business Coordination/Analysis and/or Customer Service experience
• Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
• Strong customer orientation with ability to display empathy while being assertive
• Time Management:  ability to organize and manage multiple tasks efficiently
• Strong computer skills
• Focus and excellent attention to detail
• Exceptional verbal and written communication skills in English language
• Ability to learn quickly, think proactively, recognize & establish priorities, and use independent judgment
• High performance team player that functions well under pressure in a busy environment
• Commitment to company values

PREFERRED QUALIFICATIONS for a Dispatcher:

• Additional years of Business Coordination/Analysis and/or Customer Service experience

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serves the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina). 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.